If you are not satisfied with your purchase from Dungeon Scenery, you can return your items for a full refund within 7 days of the original delivery date.
Returns must be unopened, in the state you received them, and/or in the original packaging.
Please note that you will be responsible for the return shipping amount and that we cannot accept returned merchandise without a Return Material Authorisation (RMA).
If the product is defective or the return is a result of our error, please notify us within 14 days of receipt of the item and we will pay the return shipping costs to a maximum of € 8.
Instructions for returns will be supplied in response to an email. So please contact us on firstname.lastname@example.org and wait for a reply before you return anything.
It may take 4-5 business days for your return to reach Dungeon Scenery. Although it could take up to 20 or more if you are shipping from overseas. But once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days.
Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
For questions regarding our returns policy please contact us on email@example.com