Please note that all orders placed through the Dungeon Scenery webstore are shipped from our warehouse, located in city of Nymburk, Czech Republic.
We ship our products worldwide and when you place an order and than check out, you'll be given a choice of Standard or Priority services. For European residents we use surface mail because it is enaugh fast and cheaper.
After we recieve your order, we do our best to ship your package as quickly as possible. Our products are cerefuly packed to avoid damage during shipping. If all goods you want is available than we usually ship next working day. But if you will ask for goods which is sold out and we are out of stock than processing time is 2-10 days depending to number of orders we recieve before your.
Standard packages are generally dispatched within 1-2 days after receipt of payment and are shipped via Standard method - we generally use at the moment - parcels are sent by Czech Post usually without tracking number it depend on destination country.
Priority parcels will be prioritised for picking and shipping sent by DPD group Transportation is provided by the airline Air France-KLM (from Prague and then from Paris to the destination country) but an additional cost will be applied and we will provide you with a link to track your package online. Priority orders are trackable, so you can check the status of your delivery online. Orders are sent by courier, so you can expect it to take (for example) 2-3 days shipping time to the UK and 3-5 days to the US. Some of Non European residents can choose either surface mail or air mail. Air mail is more expensive but fast. So if you want to recieve your package as quickly as possible, choose air mail.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Boxes are amply sized and your items are well-protected and special care is taken to protect.
Shipping costs are automatically calculated by our shopping cart using weight of order. After you add products to your cart, proceed to our checkout page, choose your country and shipping method. The shipping cost will then be displayed.
Orders that are shipped to countries outside of EU may be subject to import taxes, customs duties and fees levied by the destination country. Dungeon Scenery is not responsible for these additional charges.
Possible additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.